“To provide fine quality new, used, and CNC machine tools at a competitive price, to service our customers at a level unmatched by our peers, to extend to our employees a secure and enjoyable vocation, and to reach these goals profitably but with an eye first toward honesty and integrity.”
FOUNDED IN 1981. FROM OUR HUMBLE BEGINNING, WE HAVE BECOME UTAH’S NUMBER ONE PROVIDER OF NEW, USED, AND CNC (COMPUTER NUMERICALLY CONTROLLED) MACHINE TOOLS. WE BELIEVE OUR SUCCESS CAN BE ATTRIBUTED TO FIVE SIMPLE YET IMPORTANT FACTORS:
Because we have over 35 years of machine tool sales experience, we have had the opportunity to “cherry pick” the very best machine tool lines in the world. Many of these manufacturers have sought us out, wishing to align themselves with the exemplary representative in the intermountain region.
At New West, we pay more than lip service to the statement “local service”. Unlike most machine tool dealers in Utah and Idaho, we have a full time service staff who has been factory trained and authorized. We spend thousands of dollars annually in the training and re-certification of our service personnel. Our commitment is to respond to a “down” machine within 24 hours of the initial call.
New West is exclusive in providing full time application and training support to our customers. We stand at the ready to assist in time studies, programming, machine selection and shop formation. New West furnishes local training for most all of the products that we sell.
Most important to us are the partnerships we have developed with our customers over the years. New West is a Utah Corporation, with it’s roots deeply driven into the Utah and Idaho lifestyle. We like to say that New West patrons are our best salesmen because a majority of our new business comes from referrals. More than just a business deal, we consider each transaction an opportunity to forge new alliances that provide for a mutual long term success.
Though New West has only been around since 1981, we have represented some of our products for longer than 30 years. We started Mori Seiki in 1964, Shizuoka in 1969, Acu-Rite in 1971, Sodick in 1979. Customers who purchase a machine from us do so with the confidence that they will be able to count on us far into the future for service and support on that product. When we take on a product line, it is never for the short term payback.